ClearWire Sucks Dot Com

I got an ad in the mail for a thing called ClearWire which promises wireless Internet access "anywhere" at speeds of cable modem or DSL. It looked rather promising but I was suspicious — what's the underlying technology, for instance? And will it be cheaper and/or better than what I have now?

So I did what I always do: I type in the name of the company and "sucks" into Google. The first thing to come up is ClearWire Sucks Dot Com. It puts forth a compelling case that while ClearWire may be fine for commonplace uses, the draconian policies for termination are worse than most cell phone carriers. Overall I was completely unimpressed for it seems the company hinges on secret additional charges (i.e. rental fees for equipment) to push the price beyond "competitive" and it has a standard 2-year contract with an early termination fee: including if ClearWire decides to terminate your account without cause.

I'm not particularly impressed with the terms for Internet services these days, but it's worth it for me to quietly maintain my connection and keep my options open. I'm also unimpressed with cellular telephone service — in quality, cost, and customer service — so the last thing I want is to associate with a company that brings more of the same.

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1 thought on “ClearWire Sucks Dot Com

  1. I will not recommend ClearWire and I am seeking legal advice concerning a possible legal action against ClearWire.

    We have a small business and a business account for our website on RR, which has great speed and service but costs $300.00/month. ClearWire, at $49.00/Month seemed a cheaper option. After the salesperson stated clearly that my website could be moved from a cable account to ClearWire, we signed up. The modem arrived quickly and I attached my laptop to it for a week to verify connection, reliability and speed. Not great, but OK.

    I then scheduled IT to switch our website to clearwire. After several attempts over three months, no luck. It seems that ClearWire does not support websites, despite continuing sales claims that they do.

    I then had an interesting encounter with ClearWire when I requested a refund. I called ClearWire requesting a refund and was told that websites were not supported and we should not have expected them to be. I tend to record telephone transactions, so I mentioned that I have a recording from their sales person that clearly stated that websites were supported. Further, I had explained in detail my current setup with RR and what I wanted to switch it unchanged to ClearWire. I had been assured that there were no technical limitations and that my specific needs were no problem.

    Upon hearing that I had a recording, I was asked if the current conversation was being recorded. I said it was, She replied she could not continue if the conversation was being recorded. I reminded her that ClearWire’s announcement stated that the conversation was being recorded. To paraphrase, she said that ClearWire’s recording was OK, but she could not continue if the customer was recording. I did shut off the recording as per her request. However, she just repeated her offer of a $180.00 fee to discontinue service.

    We are considering legal action against ClearWire to recoup fees, IT expenses and other costs. We are soliciting input from anyone interested in joining a legal action against ClearWire email: “Clearwire.Action@gmail.com”.

    Lee Dilley

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